First of all, significant improvements in data quality & accurate meter readings lead to more accurate billing of consumption. Additionally, significant operational cost savings can be realised by decreasing the amount of inaccurate readings. Costs that are normally generated by inbound customer service calls, collection charges and legal fees let alone consequential reputational damages.
Blicker enables exceptional user experience, as it’s digital assistance makes the process easier, faster and even fun for its users; both customers and service engineers. First-time-right meter readings take customer satisfaction to a whole new level as it prevents extra customer contacts and speeds up the process from weeks to just a few minutes. And as Blicker allows literally every customer to collect meter information by themselves, house visits by specialised meter inspectors become a thing of the past. This frees up a part of the valuable time of specialized meter workforce to work on things that matter most; speeding up the energy-transition. At the same time, this also greatly benefits the customers who no longer need to stay at home to receive visiting service engineers.
Another benefit for utility companies is that current meter administration databases can be enriched with automatic readout of other meter information such as serial numbers, meter type and model. Besides, this extra information gives valuable insights that can be used for strategic asset management decisions like meter maintenance and replacement plannings.