Currently however, around 7% of the meter readings submitted by our customers require some form of manual validation. This is time-consuming, costly and requires unwanted additional contact moments with our customers.

We initially thought that customers would appreciate the extra effort and communication from our side as a confirmation of the fact that things are in good hands. It turns out however, that if we help the customer to get the readings right the first time, with the press of a single button, the result is best for everyone. 

On the one hand it lowers validation costs, but most importantly it improves the customer journey as a whole. This is exactly what Blicker delivers, having been integrated in both our customer meter reading channels as well as field service applications.

Blicker is the first solution we have come across that truly enables us to get these readings first-time-right. Harnessing the power of artificial intelligence, while keeping it cost-effective, Blicker is a solution so intuitive and simple that anyone can use it. I think that is what defines the best inventions; creating an easy solution for a complex problem. Something that fits with modern times, as well as the vision and strategy of Brabant Water.